Shipping & Returns
Shipping Policy
Thank you for choosing to shop with us at gracetrendy.com. We are committed to providing a smooth and reliable delivery experience for every order.
All orders are processed after they are placed through gracetrendy.com. Once your purchase has been confirmed, it will be prepared and dispatched from our fulfillment center. You will receive a confirmation once your order has been successfully submitted, followed by a shipping notification when your parcel is on its way.
Please ensure that all shipping details entered at checkout on gracetrendy.com are accurate and complete. We are not responsible for delays or delivery issues caused by incorrect or incomplete information provided by the customer.
Shipping availability may vary depending on your location. While we strive to ensure timely delivery, external factors such as carrier delays or customs processing may affect shipment progress. Once your order has been handed over to the shipping carrier, gracetrendy.com is not liable for unforeseen transit delays.
If you need to make changes to your order, please contact us as soon as possible after placing it through gracetrendy.com. While we will do our best to accommodate requests, we cannot guarantee modifications once processing has begun.
Order Tracking
After your order has been dispatched from gracetrendy.com, you will receive a tracking reference that allows you to monitor the delivery status. Tracking updates are provided by the carrier and may take some time to reflect accurately.
If you experience any issues tracking your order, please reach out through gracetrendy.com for assistance.
Returns Policy
We want you to feel confident shopping with gracetrendy.com. If you are not completely satisfied with your purchase, you may request a return in accordance with the conditions outlined below.
Items must be returned in their original condition, unworn, unwashed, and with all tags still attached. Products that show signs of wear, damage, or alteration may not be accepted for return.
To initiate a return, please submit your request through gracetrendy.com. Once your return is approved, you will receive further instructions on how to proceed. Returns sent without prior authorization may not be accepted.
Customers are responsible for ensuring that returned items are securely packaged. gracetrendy.com is not responsible for items lost or damaged during return transit.
Exchanges
At this time, gracetrendy.com does not offer direct exchanges. If you wish to receive a different item, we recommend returning your original purchase and placing a new order through gracetrendy.com.
Refunds
Once your return has been received and inspected, gracetrendy.com will process your refund if the item meets the return requirements. Refunds are issued to the original payment method used at checkout.
Please note that the time it takes for a refund to be reflected in your account may vary depending on your payment provider.
Damaged or Incorrect Items
If you receive an item that is defective, damaged, or incorrect, please contact gracetrendy.com as soon as possible. Include relevant details and supporting images so we can assess the issue and provide an appropriate resolution.
Final Notes
By placing an order through gracetrendy.com, you agree to the terms outlined in this Shipping & Returns policy. We reserve the right to update or modify this policy at any time without prior notice.
If you have any further questions, please visit gracetrendy.com for additional support.